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Post-Upgrade Issues

Please contact support at http://www.parallels.com/support/hsphere/ and inform them about the upgrade. This is required to get appropriate support from Parallels. Also make sure you meet the following requirements:

  1. Customization. If you have custom Parallels H-Sphere templates, you may probably need to update them according to changes introduced in this version. More in the section Template Customization of Parallels H-Sphere Customization Guide.
  2. Ownership. In Parallels H-Sphere HTML pages, images, Javascript and CSS files and respective directories have cpanel:httpdcp ownership. Parallels H-Sphere updater checks and automatically sets correct ownership and permissions on respective default and custom files and directories. Please make sure however that newly created custom files have correct ownership and permissions (this does not relate to Parallels H-Sphere packages).
  3. Web Payments. If you are updating from Parallels H-Sphere versions earlier than 2.5 Beta 1, please update the format of instant payment notification URL in affected Web payment systems' settings. About Web payment instant notification URL read in the section Web Payment Systems Manager of Parallels H-Sphere Administrator Guide.
  4. Web traffic calculation and log rotation. Parallels H-Sphere 2.5 Beta 1 and up introduces a completely different approach in Web traffic calculation and log rotation. Now it takes into account both incoming and outgoing traffic. Therefore, after you upgrade from versions earlier than 2.5 Beta 1, your clients may find their traffic increased.
  5. VPS: After you have updated Parallels H-Sphere, please also make sure you run Steps 3-8 of the Parallels H-Sphere VPS update instruction. For this, refer to the section Updating Parallels H-Sphere Virtual Private Servers of Adding New H-Sphere Servers and Services guide.
  6. IMP Horde (Webmail). Having updated the package, make sure to migrate your Horde histories data into a separate table, located in Horde database as described at http://hsphere.parallels.com/misc/horde_update.html.
  7. DBD::mysql Perl driver. If you want to update DBD::mysql driver or system Perl version, make sure to execute the script that updates DBD::mysql driver as described at http://hsphere.parallels.com/misc/socket_location_mysql_server.html.
  8. DNS Zone Duplication (Update from Parallels H-Sphere 2.4.x). If during the Parallels H-Sphere update DNS zone duplication takes place, Bind update from 8.x to 9.3.x will be skipped. Then, after the Parallels H-Sphere update is over, you need to resolve the DNS zone duplication problem, run the updater again and choose the hspackages option in the update script to update Bind.
  9. Set up Kronolith Reminders: If you use Kronolith reminders, make sure to set them up according to http://wiki.horde.org/KronolithReminders?Horde=b80c80a948f71e51023fe0c5d75847bc&referrer=HowTo.